Frequently Asked Questions

What is the sleep sack made of?

Our sleep sacks are crafted from premium 100% cotton, ensuring a soft, breathable, and cozy sleep experience for your baby.

Are your sleep sacks safe for newborns?

Yes! Our sleep sacks are designed with safety in mind, providing a secure, snug fit without the risk of loose blankets. They are free from harsh dyes and chemicals, making them perfect for sensitive newborn skin.

How do I care for my sleep sack?

Our sleep sacks are machine washable for easy care. Simply wash on a gentle cycle with mild detergent and tumble dry on low heat or air dry for the best results.

Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping rates and times may vary depending on the destination.

How long does delivery take?

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 8–12 days, depending on your location, as we use multiple fulfilment centres to ensure the most efficient service.

What is your returns policy?

While we strive to ensure every customer has a positive experience, if you are not completely satisfied with your purchase, please reach out to our support team at support@zuli.co.za for personalised assistance.

How can I contact customer support?

You can reach our friendly customer support team at support@zuli.co.za or through our contact form. We’re here to help!